Front of House Team Leader

Woodland Cafe | Long Ashes Park

As the Woodlands Café Front of House Team Leader, you’ll be responsible for the presentation, maintenance and upkeep of the front of house operations. You’ll be supervising and developing the front of house team to deliver exceptional customer service to every guest. You’ll work closely with management to build a happy and effective team that makes a positive lasting impression on every customer. You’ll be a passionate leader with the ability to motivate, and support your team in order to meet your goals and keep the café front of house running smoothly.

Your new responsibilities:

  • Continuously improve the customer journey, ensuring their experience is exceptional and memorable.
  • Be confident in leading a team through service.
  • Train and develop our front of house team to provide exceptional customer service.
  • Be responsible for regular team meetings and training sessions.
  • Ensure the smooth running of day to day operations and events.
  • Be responsible for stock control and cleanliness routines.
  • Take accurate orders and work closely with the kitchen team.
  • Ensure payments and receipts are correct.
  • Confidently recommend dishes and drinks.
  • Being a supportive and proactive leader.
  • Maintain service standards and report any serious incidents or issues.
  • Open and close the premises unsupervised, cashing up when required.
  • Be responsible for the business and premises.
  • Complete weekly paperwork: sales tracker, timesheets and purchase orders.
  • Work with management to develop the drink offering and create promotional ideas to increase sales.
  • Maintain checks and records to ensure our compliance with Health and Safety, Fire, Environmental Health and Licensing.

Is this role the right fit for me?

  • Previous experience in leading a front of house team - essential
  • A flexible working approach, this role includes evening and weekend shifts.
  • Knowledge of health and safety and compliance within a food and beverage environment - essential (training course provided)
  • Personal licence - desirable
  • Tech savvy with the ability to pick up new systems quickly
  • Strong people management
  • Passionate about providing an outstanding service to customers
  • Target driven with the capability to deliver
  • Ability to multitask
  • Able to think outside the box and have ideas on how to maximise opportunities

Why work for Lakeland Leisure Estates Ltd?

  • We believe in giving you the opportunity to voice your ideas and encourage you to take ownership for developing your department.
  • We encourage creative thinking and new ideas.
  • Training and development opportunities are available throughout the park and the group, you can create a career path with us.
  • Employee team building opportunities.
  • Competitive salary.
  • Free leisure club membership.
  • Free onsite parking.
  • Discounts at the spa and on accommodation across the group.

About Woodlands Café at Long Ashes Park

Woodlands Café offers guests a cosy place to relax with a coffee, catch up over cake or dine in with pizza and prosecco. We’re creating a new menu at the moment and will develop the team to deliver our new offering with exceptional customer service.

Woodlands Café is situated on Long Ashes Park which is home to residential park homes, holiday caravans and lodges as well as hire fleet lodges and pub rooms. We’re a short drive from the picturesque town of Grassington, and offer customers a diverse range of facilities including Long Ashes Pure Spa, a swim shop, Woodlands café, a fully equipped gym and swimming pool with a jacuzzi, steam room and sauna. The Gamekeeper’s Inn is also onsite, catering for weddings and events as well as a daily lunch and dinner service.

Job Types: Full-time, Permanent

Salary: £10.00-£11.00 per hour

How to Apply?

Email our assistant manager Rich at rich@longashespark.co.uk with your CV and a cover note.

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