Spa and Leisure Centre Manager

Long Ashes Leisure Centre & Pure Spa | Long Ashes Park

As the Spa and Leisure Centre Manager at Long Ashes Park, you’ll be responsible for developing the leisure business and providing excellent customer service. You’ll work with the Park Manager and marketing team to develop and deliver a clear vision and direction for the gym and swimming facilities (including memberships), Long Ashes Pure Spa and Woodlands Café. You’ll be a passionate leader with the ability to motivate, and support your team in order to meet your goals and keep your departments running smoothly.

Your new responsibilities:

  • Train the team to create an exceptional first and last impression to ensure the happiness of our guests.
  • Working with the Park Manager and marketing department, you will develop, maintain and deliver a business plan for the leisure club, spa and café.
  • Identify new opportunities to maximise the use of the leisure facilities.
  • Recruit new members of staff and onboard them effectively.
  • Provide ongoing support and training to your team.
  • Implement high standards of service for the reception desk, Woodlands Café and the Spa.
  • Make sure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to depending on where they are visiting.
  • Inspire and lead with a friendly and professional atmosphere so that all of our leisure centre visitors receive welcoming and efficient service at all times.
  • Make sure the team is engaged and proactive in creating positive and memorable experiences for our guests.
  • Create a culture of upselling across the café and spa to increase revenue.
  • Ensure staff are fully qualified for their department, organising external training where necessary.
  • Maintain the facilities ensuring a high standard of presentation and cleanliness.
  • Build and maintain strong working relationships with department supervisors and senior management.
  • Deliver brand standards at all times.
  • Ensure Health and safety is always being followed and adhered to.
  • Ensure daily and weekly health and safety/ compliance checks are complete and any concerns are rectified immediately.
  • Handle elevated customer concerns or complaints and, where shortfalls are identified, ensure training and corrective measures are taken.
  • Regularly review customer satisfaction levels and action issues from feedback promptly.
  • Complete stock checks and ensure the correct quantities are ordered.
  • Complete staff rotas for the café, reception and spa, tracking holiday requests throughout the year.

Is this role the right fit for me?

  • Previous experience in leisure club management - essential
  • Knowledge of health and safety and compliance within a food and beverage environment - essential (training provided for level 3)
  • Tech savvy with the ability to pick up new systems quickly
  • Strong people management
  • Passionate about providing an outstanding service to customers
  • Target driven with the capability to deliver
  • Ability to multitask
  • Able to think outside the box and have ideas on how to maximise opportunities

Why work for Lakeland Leisure Estates Ltd?

  • We believe in giving you the opportunity to run with your ideas and encourage you to take ownership for developing your departments.
  • We encourage creative thinking and new ideas.
  • Training and development opportunities are available throughout the park and the group, you can create a career path with us.
  • Employee team building opportunities.
  • Competitive salary.
  • Free leisure club membership.
  • Free onsite parking.
  • Discounts at the spa and on accommodation across the group.

About Long Ashes Park

Long Ashes Park is home to residential park homes, holiday caravans and lodges as well as hire fleet lodges and pub rooms. We’re a short drive from the picturesque town of Grassington, and offer customers a diverse range of facilities including Long Ashes Pure Spa, a swim shop, Woodlands café, a fully equipped gym and swimming pool with a jacuzzi, steam room and sauna. The Gamekeeper’s Inn is also onsite, catering for weddings and events as well as a daily lunch and dinner service.

Job Types: Full-time, Permanent

Salary: £26,000.00-£29,000.00 per year

How to Apply?

Email our team at hr@lakelandleisuregroup.com with your CV and a cover note.

Head Office | Staveley Cumbria

We are looking for an enthusiastic and organised marketeer to support our marketing team with research and social/digital advertising. Your key responsibilities will include building social and digital advertising campaigns, editing and updating website content, generating new content, using analytics to assess the effectiveness of campaigns, and understanding the way users interact with our sites. Performing market and competitor research to provide recommendations to the rest of the team.

Long Ashes Leisure Centre & Pure Spa | Long Ashes Park

As the Spa and Leisure Centre Manager at Long Ashes Park, you’ll be responsible for developing the leisure business and providing excellent customer service. You’ll work with the Park Manager and marketing team to develop and deliver a clear vision and direction for the gym and swimming facilities (including memberships), Long Ashes Pure Spa and Woodlands Café. You’ll be a passionate leader with the ability to motivate and support your team in order to meet your goals and keep your departments running smoothly.

Woodland Cafe | Long Ashes Park

As the Woodlands Café Front of House Team Leader, you’ll be responsible for the presentation, maintenance and upkeep of the front of house operations. You’ll be supervising and developing the front of house team to deliver exceptional customer service to every guest. You’ll work closely with management to build a happy and effective team that makes a positive lasting impression on every customer. You’ll be a passionate leader with the ability to motivate, and support your team in order to meet your goals and keep the café front of house running smoothly.

Long Ashes Park | North Yorkshire

As the Park and Hire Fleet Maintenance Team Leader you’ll be responsible for prioritising and executing the maintenance and repairs across Long Ashes Park. You’ll need to be passionate about creating an exceptional first impression for our customers and visitors as they arrive onsite. You’ll supervise a small and friendly maintenance team and work closely with the Park Manager to meet our service standards.

THE BOATHOUSE CAFE BAR | Tattenhall Marina

We are looking for an experienced Chef to join The Boathouse Café at Tattenhall Marina. We pride ourselves on producing quality homemade dishes and providing excellent customer service to our guests. Hours are sociable with a shared pattern of evening and weekend work so flexibility is required. This is a permanent part time role.

TATTENHALL MARINA | CHESTER

We are looking for Café/Bar Assistants to work in the Boathouse Café to cover various shifts including daytime, evenings and weekends so flexibility is required. You will be expected to work a minimum of 6 hours per week.

LONG ASHES PARK

As the Long Ashes Park Office Manager and Administrator you’ll be responsible for the smooth operation of the park through reception, sales and administrative duties. You’ll support the Park Manager in all aspects of Park management, maintenance and sales and be passionate about providing exceptional customer service.

LEISURE CENTRE | LONG ASHES PARK

We're looking for an enthusiastic and motivated person to join our Leisure Team at Long Ashes Park. This is a varied role and includes supporting and rotating through cleaning duties, laundry support for the spa, pool checks through the day as well as the front of house/ waiting on and reception tasks, when required. We know it's a varied role but it's an essential role to help us run smoothly throughout the year.

We are looking for an enthusiastic and organised marketeer to support our marketing team with content writing and social media management. Your key responsibilities will include posting updates and responding to comments and messages, editing and updating website content, generating new content, ensuring our website is kept up to date and using website analytics to assess the effectiveness of campaigns and understand the way users interact with our sites

CHANDLERY | ROYDON MARINA VILLAGE

We are looking for a customer-focused individual to support the day-to-day operations of the chandlery by assisting customers with queries and promoting chandlery sales. They will also be required to assist with boat brokerage enquiries and to support the Boat Sales Manager as required.

Long Ashes Pure Spa | Long Ashes Park

We're looking for an experienced Therapist to join our spa team at Long Ashes Pure Spa. We can offer part-time or full-time hours.

Long Ashes Pure Spa has an extensive treatment menu of Elemis body therapy, facials and spa days alongside beauty essentials such as Jessica and GELeration manicures, pedicures, Lashes, Lycon waxing and tinting.


Woodland Cafe | Long Ashes Park

An opportunity has arisen for a full time and part-time experienced Chef to join our team at the Long Ashes Leisure Club. We are looking for two individuals to manage and coordinate the day-to-day operation of the Leisure Club kitchen, providing the highest and most consistent standards of food preparation and delivery. You will be responsible for the development of the menu and the GP and will need to ensure that the kitchen and associated paperwork meets the 5-star standard required by the EHO at all times.